State homeowner resources
Know whether a heat pump or a furnace heats the home.
Tennessee homes use both heat pumps and gas furnaces. Identify yours from records before booking, and say whether the problem started when the system switched between heating and cooling.
Start with the city guide below, then choose repair, installation or maintenance. Your equipment and the work you need determine the questions to ask before arranging a visit.
Official state resource
Use the official resource to research provider credentials and consumer information. Confirm the requirements for the specific work and address with the appropriate authority.
Visit the official resourceThe Tennessee Board for Licensing Contractors provides a starting point for researching a contracting business. Some projects and some cities have additional local requirements, so ask the provider which licenses and permits apply to the work at your address and keep that answer with the written estimate.
A heat pump can deliver air that feels less hot than a furnace while still working normally, and it may use backup heat in colder weather. Describe what you actually observe, such as airflow, temperature at the vents and running time, rather than assuming a fault from the feel of the air alone.
City guides
Nashville has many recently built homes and townhomes alongside older houses. For a newer home, check whether builder or manufacturer coverage still applies before paying for a repair. For any home, say whether a heat pump or furnace provides heat, where the indoor unit sits and which rooms are affected.
In Memphis, equipment and ductwork are often reached through a crawlspace or an attic. Before booking, find the access point and clear the space in front of it. Describe the problem by what changed recently, such as longer running times or a room that no longer cools, rather than by how hot the summer has been.
A location guide does not establish statewide service coverage. The provider must confirm the actual service address, ZIP code, equipment and requested work before an appointment can be arranged.
Make an informed decision