State homeowner resources
Describe the floor levels and where the equipment is.
In a two-story or split-level home, comfort can differ by floor. Say which level is affected, how many systems serve the home and whether equipment is in a basement, crawlspace or attic.
Start with the city guide below, then choose repair, installation or maintenance. Your equipment and the work you need determine the questions to ask before arranging a visit.
Official state resource
Use the official resource to research provider credentials and consumer information. Confirm the requirements for the specific work and address with the appropriate authority.
Visit the official resourceThe Alabama Board of Heating, Air Conditioning and Refrigeration Contractors is the official place to begin researching a business. Compare the name on the board record with the name on the proposal and agreement, and ask who will perform the work if a subcontractor is involved.
A home with two systems can have one working well and one struggling. Identify which thermostat controls the uncomfortable floor before the visit. If a single system serves both floors, describe the temperature difference you notice so the provider can assess airflow and controls rather than guessing at equipment size.
City guides
Birmingham homes on sloped lots often have basements or split levels, and equipment can sit in a basement, crawlspace or attic. Describe which level is uncomfortable and how many systems the home has. A complaint about one floor is different from a complaint about the whole house.
Many Huntsville homes, particularly two-story houses in newer neighborhoods, have one system for each floor. Identify which system and thermostat control the uncomfortable area. Note whether the equipment is a heat pump, and whether the problem appears in heating, in cooling or in both.
A location guide does not establish statewide service coverage. The provider must confirm the actual service address, ZIP code, equipment and requested work before an appointment can be arranged.
Make an informed decision